Recent News

Our offices will operate on a limited schedule for the week of July 4th (Monday - Friday) and will be fully closed on July 4th to allow our staff to enjoy the holiday with family and friends.

As always our online ticket system is available 24/7/365 and if you need a callback just leave a message on our support line and someone will return your call as soon as possible.

Parallels the software vendor for our Helm 4 Windows Hosting Management system has announced that it will reach end of life on December 31, 2014:

We would like to notify you that all versions of Parallels Helm will reach “End of Life” and “End of Support” status, as of December 31, 2014. This means that Parallels will cease further development and security fixes and will no longer be accepting technical support requests related to Helm.

Dytek will continue to allow customers to host...

Update: 5:05pm EST We are starting to see connectivity to the data center come back online at this time.

Update: 5pm EST This issue has been determined to be entirely outside of our network, and all of our services have remained online and working. The connectivity issues are due to certain ISPs and their backbone connections. We will update this incident as we have further information. Thank you for your patience while these ISPs correct the connectivity issue.

Description: We are...

Description

Our Engineers noticed a high load during the course of the day on Cluster.04 due to Storage Segment.05. At this time, Storage Segment.05 has been brought offline temporarily to help mitigate the effects on the rest of Cluster.04. All other Storage Segments on this Cluster should not be experiencing any issue other than a bit of latency, which should go away shortly.

For those on the affected Storage Segment, our Engineers are working to restore access as soon as possible...

Our offices will operate on a limited schedule on Monday, Sept 2nd in observation of the US Federal Holiday of Labor Day. We will resume normal operations on Tuesday, Sept 3rd.

As always our ticket based support and services will be available 24/7 online via our website at www.dytek.net under the SUPPORT section.

Our offices will operate on a limited schedule on Thursday, July 4th in observation of the US Federal Holiday of July 4th Independence Day. We will resume normal operations on Monday, July 8th.

As always our ticket based support and services will be available 24/7 online via our website at http://support.dytek.net .

Description

Our systems engineers recently identified and resolved an issue with web performance on Grid1 of the Grid-Service. To see if your service is on Grid1, please reference your hosting invoices.

Initial performance degradation occurred around 7:40am. At this time, the majority of all sites on Grid1 are back online and performance is optimal.

We'll update you here if anything changes, or if we have additional information to share. Thanks for your patience regarding this matter.

Service Number: 537543

Service Type: (dv) Dedicated-Virtual 4.0 - Level 1 Primary Domain: dv1.dytek.net

WHEN:

During the next regularly scheduled maintenance window.

Thursday January 17th 2013 11PM-6AM EST

WHAT'S HAPPENING:

To upgrade the RAM allocated to your container, we'll double the physical RAM installed in the server.

1. All containers will be shut down.

2. The host server will be shut down.

3. The RAM will be installed.

4. The host server will be...

Description

Engineers are current working on an issue that is affecting email functionality across all (gs) Grid-Service Clusters. Our engineers are currently working as quickly as possible to return full email functionality. We apologize for the inconvenience and will provide additional updates as they become available.

Symptoms

- Unable to login to Webmail (GRID Services)

- Inability to login via Email client (Mail, Outlook, Thunderbird).

Updates (3)

- December 20...

Description

Engineers are current working on an issue that is affecting email functionality across all (gs) Grid-Service Clusters. Our engineers are currently working as quickly as possible to return full email functionality. We apologize for the inconvenience and will provide additional updates as they become available.

Symptoms

- Unable to login to Webmail (GRID Services)

- Inability to login via Email client (Mail, Outlook, Thunderbird).

Updates (1)

- December 20...