We were notified about 3:30pm today that our legacy GRID webmail was offline. We have determined this is an issue at our datacenter, on their end. We have alerted them to the issue and they are actively looking into it.All GRID email customers should be able to access their email via an email client during this issue. Settings for our GRID1 email should be found here:https://support.dytek.net/kb/a123/email-server-settings.aspx
This Saturday, April 29th, 2023 at 10PM MDT (our datacenter) will be performing an upgrade of our SmarterMail email system. During this time, customers will be unable to send or receive email or any other SmarterMail-related tasks. This upgrade is expected to take up to an hour (1 hour) to complete. Beginning at 10PM MDT and ending at 11PM MDT. Incoming emails will be held by our gateways and delivered once the upgrade is complete so that you do not miss an email.This new SmarterMail...
Update April 2023: GRID legacy access domains starting with s#### will be retired. Earlier this year we notified you that the Grid's legacy Access Domains would retire along with the Grid infrastructure. This is an update that the Grid infrastructure is scheduled to be decommissioned on April 28, 2023. To prevent any disruption in service, please update your Access Domains before April 28, 2023. Settings are...
Update: Grid hosting servers have been migrated to the new managed cPanel platform.Intro: Thank you for being a Grid customer with Dytek. After 15 years, our datacenter is retiring our legacy Grid product and migrating you from your (gs) Grid-Service to cPanel Maximum.This to inform that your migration is scheduled to start in 7 days. We will send you another reminder 24 hours before your migration begins. This migration will unlock a whole range of new features, including: ...
Update 12/20/22: DV1 and DV2 have been migrated to our new VPS platform. This is now considered complete. We will be combining DV1 and DV2 in the coming weeks and the end result will be only a single Plesk Server DV1/Plesk1DV1 Plesk Update 12/15/22: We expect this server to be migrated to our new hardware / OS sometime in the next 12-48 hours. Be aware there may be some downtime. We are working to minimize this and will update you via support tickets.Update 12/9/22: We expect...
6/3/22 - we are actively investigating an issue with the DV1 Plesk server. This may be affecting websites and/or email hosted on DV1 Plesk
Update - incident resolved.Update - After a potential fix was implemented, the DNS lookup failures continued to occur. At this time our investigation continues. Mar 20, 19:53 PDTInvestigating - We are continuing our investigation into this issue. Mar 20, 18:25 PDTIdentified - The issue has been identified and a fix is being implemented. Mar 20, 16:27 PDTInvestigating - Engineers are currently mitigating an issue with the GRID network, which may affect your connectivity to...
Beginning on December 31st, 2021 at 12AM Mountain Time, all shared Windows web servers will be changed to only support TLS 1.2+. This means outdated browsers, FTP clients and Operating Systems that do not support TLS 1.2 will no longer be able to visit and browse your website(s) or access FTP. What browsers are safe?- Internet Explorer 11 - Edge Legacy as well as Edge Chromium (All Versions) - Firefox 27 and higher - Chrome 29 and higher - Safari 7 and higher - Opera 16 and...
We are happy to announce that our SmarterMail blocked and trusted senders feature has been integrated into our anti-spam gateways! This has been a feature that users have been requesting since we switched to our new anti-spam gateways and we are very pleased to announce full integration! There are a few requirements for the blocked and trusted senders integration to work correctly, lets outline what those are...Blocked Blocked senders only run if the "Blocked Sender Action" within...
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