Recent News

The upgrades that were scheduled for this weekend have been completed. Some extra server updates were performed along with the network upgrades. Please check the following maintenance list for more information:

- Core routers upgraded to latest firmware / OS - Core switches upgraded to latest firmware / OS - PHP for Windows updated to 7.0.18 & 7.1.4 - MySQL for Windows updated to 5.7.18 - Windows Updates completed on all Windows servers - PHPMyAdmin for MySQL on Windows updated to...

Wordpress remains one of the most popular (arguably the most popular) website content management system on the Internet today. With that fame and usage comes the bad as well, security issues, exploits, security holes, poor written code and more. This attracts malicious attacks, hackers, and other foul intentions to your site looking to gain their 2 minutes of fame, spread attacks, use your site to launch attacks towards other sites and more. Over this past weekend, we completed a report...

The datacenter that hosts our GRID and DV services is currently having a network stability issue. We have made them aware of it and they are working as quickly as possible to investigate and resolve the issue.

Update Friday 9pm EST: Checking in with the data center this evening we see continued up and down status of our GRID and DV servers. This is a network related issue at the datacenter and it is being worked on currently. We have no ETA for a full resolution at this time.

We are currently working with our datacenter to investigate an system-wide email outage with our Grid email services. Both GRID1 and GRID2 servers are offline and unreachable by email client and webmail. Our datacenter is aware of the issue and is currently investigating the issue. Check back here for updates.

Update 11am EST: Incoming mail services are now back online however there are still some issues with volume where the server has too many threads. This should get better...

Description: This morning we lost all upstream connectivity to the Internet for appoximately 2 hours from our NOC and Datacenter location in Hickory NC. Our engineers are investigating curretly to understand the cause.

Update: 2am EST - as of now things are back online. Our staff is investigating the cause of this outage.

Summary: An upstream data provider experienced a fiber emergency that caused our Hickory Datacenter traffic to go offline in a soft-fail condition. At the time...

On January 24, 2017, updated versions of PHP will be made available on all Grid Servers. These updates include the introduction of PHP7, which brings performance gains and improved security.

What does this mean for you? - Sites that are set to use both the "stable" and "latest" versions of PHP will be automatically upgraded. Depending on your current selections, your PHP versions will be updated as follows:

- Legacy (CGI) will remain at PHP version 5.3.29 - Stable (CGI) will...

This evening at 11PM MST we will be restarting our SmarterMail system to apply an emergency patch meant to resolve the issue of not being able to add contacts through the webmail interface. This is an issue that over 3 dozen customers have contacted us about since reported several weeks ago. The update was released several weeks ago, but was held off due to the holidays. Due to the nature of the issue and the impact it produces (not being able to add contact is a problem) we are applying...

We are monitoring a service outage at the datacenter that hosts our ASP1 server. Details regarding the status will be posted here. This may affect any customers who use the ASP1 hosting platform including Email and Windows Web Hosting.

Update: at this time 5pm EST we believe all services should be online and accessible.

There have been ongoing DDoS attacks against many major carriers and DNS services today. Here are a few articles describing what is going on in case you can't get to certain servers or sites.

As of 6pm EST more attacks are continuing across many data-centers, providers and DNS servers in the USA. Various 3rd party articles below give explination and hour by hour updates on things happening. Rest assured the servers and actual Datacenter network is fine. It is the DNS and upstream data...

Approximately 4pm today we were alerted to an authentication DB error with our Grid mail service. We are currently investigating this issue and have reported it to our datacenter for resolution.

Identified - Engineers are currently working on an issue affecting multiple Grid Mail Nodes. Affected customers may experience difficulty sending and receiving email.

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has...