Recent News

Description

Our Engineers are currently investigating an issue sending mail using 3rd party email clients such as Outlook or Apple mail on the Grid Service platform. It appears that sending email via webmail is unaffected; only 3rd party email clients seem to be affected. We hope to have this resolved shortly and we will update this post with more information as it becomes available. In the meantime, you still have the ability to send email via webmail on your service. We apologize for...

In observation of the US Federal Holiday of Thanksgiving, our offices will be closed on Thursday, November 22nd and will resume business on Friday the 23rd.

On 8/14/2012 updates were made to our Plesk hosting platform. If you are a Plesk hosting client please take time to review the most recent updates to the system.

Read more information about Plesk Panel updates: http://download1.parallels.com/Plesk/PP10/parallels-plesk-panel-10-linux-updates-release-notes.html#104441

Description

We are currently experiencing an issue with GRID1 that is affecting service uptime for customers.

Symptoms

Inability to access web, email, and FTP.

Updates (4)

- July 10, 2012 10:16 am EST

Notification to server group.

July 10, 2012 10:37 am EST Our server group has confirmed that there are intermittent connectivity problems to our GRID1 server cluster. The issue is being worked on currently.

July 10, 2012 11:25 am EST Our server group believes...

Parallels Plesk Panel 10.4.4 MU #36 [16-Jun-2012]

[-] Changes from microupdate 10.4.4 MU#35 led to partially working GUI on Plesk 10.4.4 for Linux. It was caused by incorrect data type of field "data" of table "sessions" which was changed from BLOB to MEDIUMTEXT. MU#36 changes the data type to MEDIUMBLOB.

Parallels Plesk Panel 10.4.4 MU #35 [15-Jun-2012]

[-] Blank pages appear randomly in the Parallels Plesk Panel GUI because of short field "data" in "session" table. The data...

Our offices will operate on a limited schedule on Wednesday, July 4th in observation of the US Federal Holiday of July 4th Independence Day. We will resume normal operations on Thursday, July 5th.

As always our ticket based support and services will be available 24/7 online via our website at http://support.dytek.net .

Our offices will operate on a limited schedule on Monday,May 28th in observation of the US Federal Holiday of Memorial Day. We will resume normal operations on Tuesday, May 29th.

As always our ticket based support and services will be available 24/7 online via our website at www.dytek.net under the SUPPORT section.

On Tuesday a small segment of our customers may have experienced a period of approximately 45 minutes where hosting services were unavailable due to DNS Problems. After review we found that one of our DNS servers in a North American Datacenter was the target of a DDoS attack that crippled many sites and services yesterday. We quickly responded and mitigated the attack bringing all services back online within minutes. Below is a report on this attack from the US-CERT National Cyber Alert...

Hosting customers who use our GRID service for WWW and Email services may see an offline condition this evening.

We are currently experiencing a network interruption that appears to be affecting our Grid services data center. Engineers are currently looking into this. We will provide additional detail as soon as it becomes available.

We are sorry for any inconvenience this may be causing.

Update #1: This particular issue seems to be narrowed down to Grid1.dytek.net and...

Our offices will operate on a limited schedule on Friday, December 23rd - Monday, December 26th in observation of the US Federal Holiday of Christmas. We will resume normal operations on Tuesday, December 27th.

As always our ticket based support and services will be available 24/7 online via our website at www.dytek.net under the SUPPORT section.