Recent News

There have been ongoing DDoS attacks against many major carriers and DNS services today. Here are a few articles describing what is going on in case you can't get to certain servers or sites.

As of 6pm EST more attacks are continuing across many data-centers, providers and DNS servers in the USA. Various 3rd party articles below give explination and hour by hour updates on things happening. Rest assured the servers and actual Datacenter network is fine. It is the DNS and upstream data...

Approximately 4pm today we were alerted to an authentication DB error with our Grid mail service. We are currently investigating this issue and have reported it to our datacenter for resolution.

Identified - Engineers are currently working on an issue affecting multiple Grid Mail Nodes. Affected customers may experience difficulty sending and receiving email.

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has...

Our offices will operate on a limited schedule for the week of July 4th (Monday - Friday) and will be fully closed on July 4th to allow our staff to enjoy the holiday with family and friends.

During the July 4th week there will be no phone support. Non-urgent support or sales requests will be returned after the holiday week. Urgent support requests can be submitted to our support mailbox at support@dytek.net or by opening a support ticket within our customer support portal at...

Currently we are investigating an outage of our ASP1 Smartermail server. This is being checked out by our datacenter staff. Currently there is no ETA however we will update as we know more regarding this situation.

Incident Report:

Incident Report

At 6:30PM UTC (06/29/2016) our ASP1 SmarterMail server experienced a full outage that interrupted all incoming and outgoing mail.

Timeline (times are UTC)

- 6:30PM Outage occurred - 6:33PM Technician dispatched to verify local...

We were made aware of an outage about an hour ago at the datacenter that services our ASP1 Hosting Platform. This outage may affect websites, email, FTP and DNS for affected customers. The datacenter is working on the issue and is aware of it. Updates will be posted here.

Update 1:20pm We do know that there is an issue with the upstream provider at the datacenter where our ASP1 Platform is located. We have not had an update on an ETA but typically these types of issues are resolved...

We will be performing the migration of our primary SmarterMail ASP1 system tomorrow, Saturday the 30th beginning at 6PM MDT. We will be moving the hardware of MX01 into a new server and connecting the new disk system. Customer mail data has been continuously synced to our new disk storage system since our previous announcement, once we’ve shutdown the SmarterMail service will perform a manual sync to ensure all data has been successfully migrated. The migration will be as simple as moving...

We are working to address an intermittent issue affecting ASP1. The server is suffering intermittent connection issues and performance problems. This post will be updated with more information as we work on the server.

The major upgrade to our SmarterMail ASP1 - MX01 mail server has been completed. We migrated SmarterMail to an all new Server 2012 R2 installation with IIS 8.5. Server 2012 R2 offers performance enhancements over 2008 R2, the more power IIS 8.5 will also offer better Webmail performance to those customers who rely on the webmail interface.

With the OS upgrade, we've also upgraded our Anti-Virus system that SmarterMail works with to scan incoming emails and any attachments. Our improved...

General maintenance on our ASP1 Windows web servers has been completed over the weekend. This maintenance included...

- Windows Updates - Cleaning of ASP.NET temporary directories and other temp directories - Updating of monitoring components and services - Updated PHP releases to v5.4.43, v5.5.27 and v5.6.11 - Added the all new PHP 7.0 beta release to all web servers - MySQL updated to v5.6.25 - Updated SmarterMail to v14.1.5675 - Helicon Ape updated to v3.1.0.206

If you have...

Beginning at 6PM EST (3AM GMT) on 7/17 we will be performing thorough maintenance and standard cleanup on our Windows Web and SQL services. The following maintenance activities will be executed on our servers over the weekend…

- General server cleanup - Volume / disk verification - PHP updates / New PHP release - Windows Updates - Helicon Ape updated to latest release

Scheduled Date: 07-17-2015 Scheduled Time: 4:00 AM GMT Max Outage Duration: 30 Minutes / Server

During the...