Recent News

We were made aware of an outage about an hour ago at the datacenter that services our ASP1 Hosting Platform. This outage may affect websites, email, FTP and DNS for affected customers. The datacenter is working on the issue and is aware of it. Updates will be posted here.

Update 1:20pm We do know that there is an issue with the upstream provider at the datacenter where our ASP1 Platform is located. We have not had an update on an ETA but typically these types of issues are resolved...

We will be performing the migration of our primary SmarterMail ASP1 system tomorrow, Saturday the 30th beginning at 6PM MDT. We will be moving the hardware of MX01 into a new server and connecting the new disk system. Customer mail data has been continuously synced to our new disk storage system since our previous announcement, once we’ve shutdown the SmarterMail service will perform a manual sync to ensure all data has been successfully migrated. The migration will be as simple as moving...

We are working to address an intermittent issue affecting ASP1. The server is suffering intermittent connection issues and performance problems. This post will be updated with more information as we work on the server.

The major upgrade to our SmarterMail ASP1 - MX01 mail server has been completed. We migrated SmarterMail to an all new Server 2012 R2 installation with IIS 8.5. Server 2012 R2 offers performance enhancements over 2008 R2, the more power IIS 8.5 will also offer better Webmail performance to those customers who rely on the webmail interface.

With the OS upgrade, we've also upgraded our Anti-Virus system that SmarterMail works with to scan incoming emails and any attachments. Our improved...

General maintenance on our ASP1 Windows web servers has been completed over the weekend. This maintenance included...

- Windows Updates - Cleaning of ASP.NET temporary directories and other temp directories - Updating of monitoring components and services - Updated PHP releases to v5.4.43, v5.5.27 and v5.6.11 - Added the all new PHP 7.0 beta release to all web servers - MySQL updated to v5.6.25 - Updated SmarterMail to v14.1.5675 - Helicon Ape updated to v3.1.0.206

If you have...

Beginning at 6PM EST (3AM GMT) on 7/17 we will be performing thorough maintenance and standard cleanup on our Windows Web and SQL services. The following maintenance activities will be executed on our servers over the weekend…

- General server cleanup - Volume / disk verification - PHP updates / New PHP release - Windows Updates - Helicon Ape updated to latest release

Scheduled Date: 07-17-2015 Scheduled Time: 4:00 AM GMT Max Outage Duration: 30 Minutes / Server

During the...

Update - This incident has been resolved at this time. Update - Our Engineers are still investigating this issue and working towards a resolution. We apologize for the extended outage and expect to have everything resolved soon. Jul 1, 13:58 EDT Investigating - Engineers are currently working on an issue affecting web accessibility for customers on Cluster 04 of the Grid.

We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any...

Mail server MX01 (ASP1) SmarterMail installation has been upgraded to the latest release available. This is a major release with new features, bug fixes, performance enhancements and more!

Update - Our engineers have determined that brute force attempts on the outgoing mail servers of the Grid are the cause of the intermittent email connectivity issues. They are working on mitigating the effects of the incoming malicious traffic in order to resolve this issue. We sincerely apologize for any inconvenience that this may have caused, and we appreciate your patience while we work quickly to resolve this issue.

This evening we will be upgrading our existing MSSQL01 cloud system to add more memory as well as reconfigure the network that the MSSQL01 system operates on. This should be the final upgrade to our Microsoft SQL Server system.

Scheduled Date: 05-15-2015 Scheduled Time: 2:00 AM – 4:00 AM GMT Max Outage Duration: 2 Hours

During this time access to MSSQL01 will be unavailable. We appreciate your continued patience as we stabilize and improve our cloud hosting platform. If you have any...