Recent News

Due to email instability issues last few days SmarterTools dev team is currently applying a critical patch that couldn’t wait for later. This should be resolved shortly. Thanks for your patience!

5PM Update: The email issue was resolved and it seems to be running well and stable. We will continue to monitor it along with the Dev Team at Smartermail.

For customers hosted on our GRID Platform: We would like to notify you of some upcoming changes to your Grid hosting plan. Beginning February 14th, 2019, we will be updating PHP 7.0.6 and replacing this version with the newer, more stable, and more secure PHP 7.2.

What does this mean for you?

For the vast majority of websites, this change should be completely transparent. If you are currently using PHP 7.0.6, you will automatically be updated to the new version. You can contact us to...

This Friday, December 7th at 10PM MST we will be performing an upgrade to our primary SmarterMail server to the new major version v17. This a brand new major release of SmarterMail that includes tons of new features, changes and improvements. For all changes please visit the SmarterMail release notes here https://www.smartertools.com/smartermail/release-notes/current.

This upgrade makes major changes to the backend of SmarterMail which requires time to complete the conversion process...

Dear Valued Partner and Dytek End-Users,

As part of Comodo CA’s mission to keep your organization safe, we wanted to share the latest information about Google’s Chrome browser and trust issues.

In April 2018, Google's Chrome browser will begin requiring that all publicly-trusted server certificates are logged in public Certificate Transparency (CT) logs. This will include all Organization Validated (OV) and Domain Validated (DV) certificates, in addition to EV (Extended Validation)...

Level 3 has notified us that on Saturday, November 11th sometime between 1AM and 3AM MST they will be performing network maintenance and core routing upgrades to further improve network performance and reliability. They expect this upgrade to last no longer than 30 minutes.

It has been a long and productive journey, but your (dv) 4.0, runs on an operating system that has reached its End Of Life (CentOS5). We will soon begin upgrading all managed (dv) 4.0 services like yours to our latest managed (dv) w/SSD service free of charge. Once upgraded, your Managed (dv) service will have twice the RAM and faster SSD Storage, on our latest enterprise-class servers. Our latest Managed (dv)'s come with the Plesk Onyx control panel running CentOS 7. This will bring new...

In the near future (days to weeks) we will be performing the Windows Server 2016 upgrade for this web server farm. We are allocating a 2 hour window for completion of this. This will upgrade the core OS to Windows Server 2016 and upgrades IIS to v10. IIS 10 introduces support for HTTP/2 as well as additional performance improvements for our web server farms.

During this time, all websites and access to FTP as well as SmarterStats will not be available to the WEB12 farm. If you are unsure...

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 21, 21:00 PDT Scheduled - We will be performing a scheduled system maintenance on Thursday, September 21, 2017. Here are the important details:

Who is affected?

This maintenance will affect all customers on the following servers: GRID2

When will this maintenance happen?

This maintenance will occur between 9:00 PM and 1:00 AM PT, Thursday, September 21, 2017.

What is...

Currently iOS 11 has issues with ActiveSync accounts that are connecting to a Server 2016 (IIS 10) web server, services such as Outlook.com, Office 365 and possibly other systems as well. We had hoped Apple would have resolved this semi-critical issue before the public release, unfortunately though, nope.

For ASP1 SmarterMail customers using ActiveSync, we applied the "workaround" which involves disabling HTTP/2 on Server 2016 about 2 weeks before iOS 11 was publicly released, so...

As promised, this is the email describing the details of the SmarterMail outage that occured on Thursday, August 10th 2017. While we do not have a line-by-line breakdown of the exact root cause, we do have details about what caused the spool to stall as well as both a temporary and coming permanent fix.

The issue begins when SmarterMail receives multiple badly formed emails in the spool at nearly the same time. The badly formed emails cause the spam-checking thread to stall until a...