Recent News

Update - incident resolved.

Update - After a potential fix was implemented, the DNS lookup failures continued to occur. At this time our investigation continues. Mar 20, 19:53 PDT

Investigating - We are continuing our investigation into this issue. Mar 20, 18:25 PDT

Identified - The issue has been identified and a fix is being implemented. Mar 20, 16:27 PDT

Investigating - Engineers are currently mitigating an issue with the GRID network, which may affect your connectivity to...

Beginning on December 31st, 2021 at 12AM Mountain Time, all shared Windows web servers will be changed to only support TLS 1.2+. This means outdated browsers, FTP clients and Operating Systems that do not support TLS 1.2 will no longer be able to visit and browse your website(s) or access FTP. What browsers are safe?

- Internet Explorer 11 - Edge Legacy as well as Edge Chromium (All Versions) - Firefox 27 and higher - Chrome 29 and higher - Safari 7 and higher - Opera 16 and...

We are happy to announce that our SmarterMail blocked and trusted senders feature has been integrated into our anti-spam gateways! This has been a feature that users have been requesting since we switched to our new anti-spam gateways and we are very pleased to announce full integration! There are a few requirements for the blocked and trusted senders integration to work correctly, lets outline what those are...

Blocked Blocked senders only run if the "Blocked Sender Action" within...

We are happy to announce that our SmarterMail blocked and trusted senders feature has been integrated into our anti-spam gateways! This has been a feature that users have been requesting since we switched to our new anti-spam gateways and we are very pleased to announce full integration! There are a few requirements for the blocked and trusted senders integration to work correctly, lets outline what those are...

Blocked Blocked senders only run if the "Blocked Sender Action" within...

We are pleased to announce that .NET 5 is available across all of our Windows Hosting servers! One of the most anticipated .NET releases since .NET core became available is here and ready to go! For more information on what's new, please give the Microsoft docs a look here https://docs.microsoft.com/en-us/dotnet/core/dotnet-five. We've also installed the latest .NET core 2 and 3 releases for web applications that rely on those versions. To take advantage of .NET 5, all you need to do is make...

GRID Server Website Hosting Customers,

On September 30, 2020, we will be updating your GRID hosting by removing PHP 5.6 and replacing it with the newer, more stable, and more secure PHP 7.3.

If you need time to update your website code to work with the latest version of PHP (7.3), you can continue to use the older version (5.6) until September 30 by selecting "Legacy" from the PHP Settings in your GRID Control Panel. (contact us to do so by emailing support)

Since most websites are...

We are pleased to announce that MAPI (Exchange) connections are now available for customers who use Outlook 2016 or Outlook 2019! MAPI allows your Outlook client to connect to our SmarterMail servers as if it was a true Exchange server and synchronize email, contacts, calendar events, notes and tasks without any additional fees like ActiveSync. While ActiveSync works great on Outlook, it does have monthly or annual licensing fees per mailbox and has issues with large mailboxes. MAPI also...

We want to let you know about a change to our anti-spam filtering for incoming email. This change will improve our anti-spam filtering capabilities and allow us to improve our filtering capabilities without having to rely on a 3rd party system that has been degrading in performance and accuracy over the past year. If your domains use the ASP1 DNS and email services, you do not need to change anything, the required changes have been done for you. The required MX record changes only need to be...

We are aware of an ongoing issue with stability in smartermail that started around December 23rd. This was due to a bug related to a critical update they released and pushed out to the server automatically. We reported the issue immediately and they made one fix over Christmas which fixed many of the issues yet some do remain. Below are known issues we are aware of and have reported. This issue is affecting thousands of users on the server farm itself so we are sure it is getting their...

Due to email instability issues last few days SmarterTools dev team is currently applying a critical patch that couldn’t wait for later. This should be resolved shortly. Thanks for your patience!

5PM Update: The email issue was resolved and it seems to be running well and stable. We will continue to monitor it along with the Dev Team at Smartermail.