Recent News

We are happy to announce that our SmarterMail blocked and trusted senders feature has been integrated into our anti-spam gateways! This has been a feature that users have been requesting since we switched to our new anti-spam gateways and we are very pleased to announce full integration! There are a few requirements for the blocked and trusted senders integration to work correctly, lets outline what those are...

Blocked Blocked senders only run if the "Blocked Sender Action" within...

We are happy to announce that our SmarterMail blocked and trusted senders feature has been integrated into our anti-spam gateways! This has been a feature that users have been requesting since we switched to our new anti-spam gateways and we are very pleased to announce full integration! There are a few requirements for the blocked and trusted senders integration to work correctly, lets outline what those are...

Blocked Blocked senders only run if the "Blocked Sender Action" within...

We are pleased to announce that .NET 5 is available across all of our Windows Hosting servers! One of the most anticipated .NET releases since .NET core became available is here and ready to go! For more information on what's new, please give the Microsoft docs a look here https://docs.microsoft.com/en-us/dotnet/core/dotnet-five. We've also installed the latest .NET core 2 and 3 releases for web applications that rely on those versions. To take advantage of .NET 5, all you need to do is make...

GRID Server Website Hosting Customers,

On September 30, 2020, we will be updating your GRID hosting by removing PHP 5.6 and replacing it with the newer, more stable, and more secure PHP 7.3.

If you need time to update your website code to work with the latest version of PHP (7.3), you can continue to use the older version (5.6) until September 30 by selecting "Legacy" from the PHP Settings in your GRID Control Panel. (contact us to do so by emailing support)

Since most websites are...

We are pleased to announce that MAPI (Exchange) connections are now available for customers who use Outlook 2016 or Outlook 2019! MAPI allows your Outlook client to connect to our SmarterMail servers as if it was a true Exchange server and synchronize email, contacts, calendar events, notes and tasks without any additional fees like ActiveSync. While ActiveSync works great on Outlook, it does have monthly or annual licensing fees per mailbox and has issues with large mailboxes. MAPI also...

We want to let you know about a change to our anti-spam filtering for incoming email. This change will improve our anti-spam filtering capabilities and allow us to improve our filtering capabilities without having to rely on a 3rd party system that has been degrading in performance and accuracy over the past year. If your domains use the ASP1 DNS and email services, you do not need to change anything, the required changes have been done for you. The required MX record changes only need to be...

We are aware of an ongoing issue with stability in smartermail that started around December 23rd. This was due to a bug related to a critical update they released and pushed out to the server automatically. We reported the issue immediately and they made one fix over Christmas which fixed many of the issues yet some do remain. Below are known issues we are aware of and have reported. This issue is affecting thousands of users on the server farm itself so we are sure it is getting their...

Due to email instability issues last few days SmarterTools dev team is currently applying a critical patch that couldn’t wait for later. This should be resolved shortly. Thanks for your patience!

5PM Update: The email issue was resolved and it seems to be running well and stable. We will continue to monitor it along with the Dev Team at Smartermail.

For customers hosted on our GRID Platform: We would like to notify you of some upcoming changes to your Grid hosting plan. Beginning February 14th, 2019, we will be updating PHP 7.0.6 and replacing this version with the newer, more stable, and more secure PHP 7.2.

What does this mean for you?

For the vast majority of websites, this change should be completely transparent. If you are currently using PHP 7.0.6, you will automatically be updated to the new version. You can contact us to...

This Friday, December 7th at 10PM MST we will be performing an upgrade to our primary SmarterMail server to the new major version v17. This a brand new major release of SmarterMail that includes tons of new features, changes and improvements. For all changes please visit the SmarterMail release notes here https://www.smartertools.com/smartermail/release-notes/current.

This upgrade makes major changes to the backend of SmarterMail which requires time to complete the conversion process...