Change or Reset your Email Password (Grid, Plesk, Helm, ASP)

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NOTICE:  We can not make changes to accounts without verifying who you are and that you are authorized to make changes to the account.  Please have the PoC for your account make contact with us if you do not have access to the correct credentials to make account changes using the methods provided here.
 
All of our mail servers support individual users or domain administrators changing their own email passwords.  Before requesting that we change a password for you, please do the following:
 
  • GRID Email (Grid1, Grid2)
  • Plesk Email (DV1, DV2)
    • Individual users can log into their own webmail account to change their own password and settings typically by going to http://webmail.(domainname)
    • Domain Administrators can log into their Plesk Panel and administer all users on their domain by logging into their Plesk Panel using the credentials provided when their account was created.
      • Log into Plesk by using the link sent to you when you initially set up your account or by going to the link on our website at http://www.dytek.net
      • If you do not know which DV server you are on you can find this information on your billing invoice
      • Forgot your Plesk Credentials?  You can reset your password on the login page for Plesk.
      • Once you are logged into Plesk click the "Mail" tab at the top and you can manage your email accounts from there.
  • SmarterMail (Helm)
    • Individual users can log into their own webmail account to change their own password and settings typically by going to http://mail.(domainname) or alternatively ( http://smartermail1.dytek.net )
    • Domain administrators can also log into their own webmail account and manage the accounts of all users on their domain using the same instructions above OR log into your HELM panel by going to our website at http://www.dytek.net
      • Forgot your Helm Credentials?  You can reset your password n the login page for Helm.
      • Once you are logged into Helm you can click the Mail Accounts icon on the panel to manage individual mail users for your domain
  • SmarterMail (ASP1)
    • Individual users can log into their own webmail account to change their own password and settings typically by going to http://mail.(domainname) or alternatively ( http://mx01.anaxanet.com/Login.aspx )
    • Domain administrators can also log into their own webmail account and manage the accounts of all users on their domain using the same instructions above OR log into your ASP1 hosting panel by visiting https://asp1.dytek.net/
      • Forgot your ASP1 Credentials for Website Panel?  Click the Forgot Password button to reset your password.
      • Once you are logged into Website Panel on ASP1 you may manage your mail accounts under the Email Accounts icon.
Seeking additional support?
If you are not the domain administrator or the PoC (Point of Contact) for the account unfortunately we can't assist you directly for security policy reasons.  If your point of contact is not able to contact us you will need to provide proof or supporting documents to have us change the point of contact on your account.  Please create a support ticket or email support@dytek.net if you wish to change the PoC on your account and need to submit verification documents to do so.  This process can take up to several business days.
Article ID: 108, , Modified: 12/22/2014 at 10:40 AM

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