Standard Online System Management (via Helm)
Your FTP (File Transfer Protocol) account passwords can be changed after you have set up FTP accounts. Please log in to your Account Management System by going to (http://cp.yourdomain.com) and follow the tutorial below for changing your FTP Account Password.
Legacy Customers
If you do not use the online account management system please
submit a Ticket to our Help Desk by using the online Ticket System. Include the following information:
Your Domain Name or Account Name:
Your Name:
Your Email Address:
FTP Account Login:
After we receive this information someone will contact you to reset or change your FTP account password.
Article ID: 58, Created: 12/7/2009 at 2:06 PM, Modified: 12/22/2014 at 10:28 AM