As promised, this is the email describing the details of the SmarterMail outage that occured on Thursday, August 10th 2017. While we do not have a line-by-line breakdown of the exact root cause...
We were notified about 10am of mail delivery issues with customers serviced via ASP1. We are currently investigating this issue with our data-center. 11:45am EST: This issue has been...
Overnight last night and this morning until about 9am we had a DNS issue in our Hickory Datacenter that created email delivery issues or customers on our Legacy Smartermail (Helm) server. You may...
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