Email Server Rate Limits

ASP1 Smartermail
 
To help preserve the stability and performance of our mail systems and services we have limits in place to prevent abuse, spamming, and over-usage. Please find our mail limits below.
  • 2500 outgoing emails per hour per domain (total of all users)
  • 500 outgoing emails per hour per user
  • 50MB max message size (including message, attachment(s) and MIME encoding)
  • 100 recipients per message
  • 50 bounce emails per hour (total of all users)
  • 1000 connections per hour for all services*
If you are sending emails to 100 or more recipients (such as newsletters, marketing emails etc.) you will need to use our email server’s list feature  List subscribers that have 3 or more bounces will need to be removed from the list to prevent abuse complaints**

* If the limit is reached or exceeded, the offending IP address(es) will be blocked for 1 hour.
** reserves the right to remove subscribers that have 3 or more bounces at anytime without notice.
 
GRID
Request Information by opening a support ticket
 
Plesk
Request Information by opening a support ticket
 
Helm Smartermail (Legacy)
Request Information by opening a support ticket

Add Feedback